Privacy Policy

1. Introduction

Tangor Insurance ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered as a data controller with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, postal address)
• Date of birth and age
• Financial information relevant to insurance applications
• Health information (for health insurance applications)
• Employment details
• Identity verification documents

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referral sources
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Insurance Services: To provide quotes, process applications, and manage policies
• Communication: To respond to enquiries and provide customer service
• Legal Compliance: To meet regulatory requirements and prevent fraud
• Marketing: To send newsletters and promotional materials (with your consent)
• Website Improvement: To analyse usage and improve our services

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To perform our contractual obligations to you
• Legitimate Interest: For business operations and fraud prevention
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with regulatory requirements

5. Sharing Your Information

We may share your information with:

• Insurance Companies: To obtain quotes and arrange policies
• Regulatory Bodies: Including the Financial Conduct Authority when required
• Service Providers: Third parties who assist in our operations
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

6. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. When this occurs, we ensure adequate protection through:

• Adequacy decisions by the UK government
• Standard Contractual Clauses
• Other appropriate safeguards approved by the ICO

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Typically, we retain customer data for up to 7 years after the end of our relationship, unless a longer period is required by law.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing for certain purposes
• Automated Decision-Making: Not be subject to automated decisions

To exercise these rights, please contact us using the details provided below.

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Ensure the website functions properly
• Remember your preferences
• Analyse website usage
• Provide targeted advertising

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, see our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data centres and backup procedures

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our website

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.